Postal dept plans to offer delivery boxes
THE Postal Services Department (PSD) is looking to develop its range of delivery services by providing a ‘personalized box’ to customers in the near future.
In an interview with The Brunei Times yesterday, Post-Master General Hj Mohd Manan Hj Lakim said the department is looking to introduce a personalized delivery box in the sultanate where customers — particularly those who frequently receive or buy items from abroad — will be provided with a box by the department from which they can easily access their items anytime.
“For customers who frequently order things from overseas, they can pay (the department) to have this box provided to them and have access to it 24 hours,” said Hj Manan on the sidelines of the department’s Sukan Ria event held at Pantai Seri Kenangan yesterday.
Though he didn’t specify when it would be introduced in Brunei, he said the introduction of the personalized box would serve to further enhance the quality of the department’s delivery services.
“This is what we’ve seen being practiced in other countries, so currently we’re looking at the best way of applying such services in our country,” he said.
He said in an effort to better serve its customers, the department is also actively monitoring its tracking and delivery of mail to ensure that customers receive their packages without delay.
According to Hj Manan, the department has yet to reach its targeted processing time of packages arriving at the Mail Processing Centre (MPC) in Berakas.
“We want to make it more than 90 per cent a ‘clear floor’ in two days, which means what we receive from overseas (at the MPC) we need to clear it all in two days (by distributing it to the different branches in Brunei),” he said, adding that at the moment, PSD has only managed to achieve 70 per cent of this target.
With the increasing number and sizes of packages received at the MPC, the department recently added vans as a mode of transportation to deliver them.
“Now we’re also monitoring our new service — the delivery of green-stamped parcels using vans (instead of motorcycles) to customers’ doorsteps, and so far, Alhamdulillah, the response has been good.”
The Brunei Times