iPost mobile app to help customers track mails, parcels

National 3 minutes, 15 seconds


THE Postal Services Department yesterday launched a mobile app which allows the public to track their mail and packages 24 hours a day.

The launch took place at the Ministry of Communications on the occasion to mark World Post Day 2016.

Chief Superintendent Hjh Rashidah Hj Besar, head of the Postal Services Department’s Customer Service Section, said the app was introduced to improve the efficiency of its services to the public.

However, the app can currently only be downloaded by Android users. Hjh Rashidah said they will soon launch phase two of the app allowing access for iPhone users.

“The mobile app has all the information about the department and its services such as following up on small packages and (items sent and received by) Express Mail Service and tracking items,” she said.

She said the public now has another alternative to track their mail apart from calling or emailing the department.

The app, called iPost, can be downloaded from the Google Play Store by typing “EGNC” and then choosing iPost from the various apps under it.

The app also allows customers to check how much they’ll have to pay when sending packages abroad by keying in the weight of the item and destination country.

In addition to the mobile app, the department launched an online Acknowledgement of Receipt (AR) Listing System this year allowing customers to check the domestic status of their small packets.

But Hjh Rashidah said accessing information from the mobile app is much faster than through the website.

The mobile app was designed by three students from Universiti Teknologi Brunei (UTB) attached under the Ministry of Communications together with staff from the ministry’s ICT department.

“Even though they are attachment students, they were able to develop the app locally, and it was a good platform in giving them experience. This also shows that we have very talented ICT individuals in Brunei,” she said.

UTB final year students Clement Wong, Ajilla ‘Izzati Hj Suhaimi and Muhammad Siraj Munir Ahmad said that within their three-month attachment, they managed to complete the task given to them.

“It was challenging because of the timeframe we had to develop an app from scratch. When we were developing this, we had one thing in mind, which was to create something the public can use. We wanted to contribute to the nation, and this app can help people especially with mail tracking,” said Wong.

He said they utilised the current AR Listing System on the Postal Services Department’s website to make it better in the mobile app.

“The AR listings on the website are all in PDF format, and there are thousands of records which need to be filtered through one by one for the customer to find their name. But now the mobile app eliminates that by allowing customers to filter through by keying in their name and postcode,” he said, adding that it was a remarkable achievement for local app developers like themselves.

Minister of Communications Yang Berhormat Dato Seri Setia Hj Mustappa Hj Sirat told The Brunei Times that the launching of the app was for them to be more customer-friendly.

“We’re doing everything we can to achieve this,” he said.

He said they’ve received a lot of feedback from the public and acknowledged that the ministry needs to improve the postal department’s services.

“I think the postal department has done quite a lot in terms of meeting the public’s expectations, and this (launching of the mobile app) is one of them,” he said.

YB Dato Hj Mustappa said corporatising the Postal Services Department is now being looked at from a regulatory perspective.

He said there is no timeframe yet on when the department will be corporatised until they are sure of the regulatory aspects of the corporatisation which would entail easier and more efficient handling of postal services.

The Brunei Times