Business Support Centre launch set for 1st week of April

National 2 minutes, 41 seconds


DARe (Darussalam Enterprise) is looking to launch the Business Support Centre (BSC) within the first week of April, where entrepreneurs can go to seek advice on business processes and file their respective business-related complaints.

DARe Executive Officer Ilie Rahman said the main role for the BSC is to be seen as an action centre, and not just an information centre.

“We want to be seen as an action centre who resolves issues and difficulties faced by entrepreneurs in trying to do business in Brunei.

“We will be handling business-related issues, enquiries and feedback, and entrepreneurs will be able to come here and consult with the various agencies that are currently stationed at the BSC,’’ she told The Brunei Times in an interview yesterday.

There are already 14 different agencies stationed at the BSC, comprising of the business help desk under DARe; OneBiz (which was previously at the different business facilitation centres across the four districts); Labour Department; Municipal Department; District Office; Authority for Building Control and Construction Industry (ABCi) and Town and Country Planning Department.

Other agencies include the Land Department; Department of Water Services; Electrical Services; Registry of Companies and Business Names (ROCBN); Customs and Excise; Certificate of Origin under the Ministry of Foreign Affairs and Trade and Brunei Intellectual Property Office (BruIPO).

New entrepreneurs looking to set up their business, or existing businesses needing advice on their company’s life-cycle are encouraged to visit the BSC.

“Those who are also looking to expand their business whether in Brunei or abroad can also visit the BSC and we will (roll out strategies with you),’’ Ilie said.

Since March 1, representatives from the aforementioned agencies have been stationed full time from Monday to Friday at the lobby of the building.

The executive officer said the BSC is a collaborative effort with different agencies, where business will provided with a single point of access and assistance for issues that need resolving, and in terms of delays faced with the government and submission of applications, among others.

“The fact in having all these different agencies housed in one centre is easing access to different government related agencies. We are centralising all these different agencies under one roof so businesses can just come here,’’ she said.

Ilie said they will welcome all issues and feedback brought forward by entrepreneurs.

Case numbers will be assigned to every issue raised at the DARe help desk, and the executive officer said they will work to resolve the issue within two weeks.

“Instead of the entrepreneur going around to each agency, we will do that on their behalf,’’ she said.

She added if any business was facing challenges with any other agency that has not already been stationed at the BSC, DARe will invite a representative of that agency to be there.

Meanwhile, businesses in the other districts can also seek advice or file in their issues and complaints via the help desk on

“People can just log in any issue that they may face anytime (through our online portal). Even though our centre is in the Bandar area, people elsewhere can log in their issues online and someone will attend to them within two weeks,’’ she said.

The Brunei Times