Move to start remittance services at post offices

National 2 minutes, 0 seconds


THE Ministry of Communications is reviewing the work of Postal Services Department to ensure it stays relevant, including plans to introduce remittance services at post offices.

Speaking to The Brunei Times on the sidelines of the 12th Legislative Council (LegCo) session yesterday, the communications minister said the department will shift its focus towards parcel deliveries and study the feasibility of working with banks to offer remittance services at post offices.

Yang Berhormat Dato Paduka Hj Mustappa Hj Sirat said the Postal Services Department will work towards complementing other existing services provided by the private sector, as part of efforts to stay relevant in the face of technological challenges.

“They (the private sector) are more efficient. The intention is not to compete but to complement them, however we are lacking in some aspects of package delivery as well as from incoming international packages and international remittance services to support this online movement.

“This is what members of the public have been talking about regarding Paypal,” said YB Dato Hj Mustappa, adding that post offices would possibly offer remittance services but via certain banks to provide the services.

The minister said his ministry is facing the challenge of technological advances that threaten its traditional services, which may result in the closure of one of its post offices. He said one of the three post offices at Seri Kiulap Mall, Menglait and Brunei Shell Petroleum’s headquarters are currently being reviewed as they were not cost-effective.

“We will make sure that it will not interfere customer interests. This is ‘change management’ so whenever we change something we will make sure it is well-managed without affecting our customers,” said YB Dato Mustappa, adding that changes would not affect the needs of the public and its customers. During the LegCo proceedings, the minister said a new role will be created for post offices.

Responding to a query raised by Belait representative YB Hj Mohd Shafiee Ahmad, he said the government is looking towards a ‘no wrong door’ policy where the post office will be able to cater to the public’s needs that are related to the government.

“This would mean that whatever the needs of the community, the post office can play an interfacing point role whereby it receives applications to be forwarded to the government. It is hoped that this would help diversify the post office’s activities,” he added.

The Brunei Times