Slow land application processing questioned

National 2 minutes, 18 seconds


THE Ministry of Development’s Land Department has failed to meet its Client’s Charter targets in processing land applications, a Legislative Council (LegCo) member said yesterday.

During the 12th LegCo session, Yang Berhormat Datin Paduka Hjh Salbiah Hj Sulaiman questioned the development minister over the continuing issue of slow land application processing.

“What are the problems faced by the Land Department in approving land applications to the extent that it failed to meet the Client’s Charter target?,” she said.

The Client’s Charter, also known as Tekad Pemedulian Orang Ramai (TPOR), describes the service the public can expect to experience from a government agency.

YB Datin Hjh Salbiah said based on the target stated in the 2015/2016 fiscal year, the department had aimed to process 20 per cent of the land applications within the period set in the Client’s Charter. “According to the key performance indicator, the department has not succeeded in processing applications within the TPOR period,” she added.

According to the Land Department’s website, the land ownership transfer process should not take more than 15 days under the Client’s Charter.

For land acquisition, the government can take up to 180 days to process in the Client’s Charter.

The website also stated that after the Land Department has processed applications, they are submitted to the Ministry of Development for Sultan in Council’s approval.

In response, Minister of Development YB Dato Hj Bahrin said his ministry is looking to further improve its services and internal processes to ensure it is more efficient.

One of the initiatives by the ministry was the introduction of the Rolling 90 Day Plan in November 2015.

The minister said the ministry is monitoring the progress and improvements, but believes it is still too early to assess whether the initiatives have been successful.

With regards to the long process of changing land titles, the minister said there has been an improvement in the approval period of the land titles change process, but did not elaborate on the improvements made.

Meanwhile, YB Dato Paduka Hj Abdullah Hj Mohd Jaafar also expressed his concerns over the department’s land application process, describing it as “slow”.

The LegCo member said he was informed that the department had made changes to the land application procedures such as land ownership transfer process targeted to take 15 days instead of the previous six months. “In reality, the processes take longer and there are times when it takes one or more years,” said YB Dato Hj Abdullah.

He suggested the ministry, along with its departments to review and revise the TPOR and ensure all officers and staff carry out their tasks more efficiently.

The LegCo member said appropriate action should be taken against those who do not work honestly.

The Brunei Times