Innovations on e-government services cited

National 2 minutes, 8 seconds


THE government uses the ‘whole-of-government’ approach to innovate and digitally transform e-government services so that they are easy to use, fast and accessible, said the Minister of Energy and Industry at the Prime Ministers’ Office yesterday.

Yang Berhormat Pehin Datu Singamanteri Colonel (Rtd) Dato Seri Setia (Dr) Hj Mohammad Yasmin Hj Umar said this yesterday morning during the 12th Session of the Legislative Council (LegCo).

The move is part of the Digital Government Strategy 2015-2020, which aims to support the government’s National Vision 2035 through the use and development of Information and Communications Technology (ICT.

In recent years, the E-Government National Centre (EGNC) has been focused on projects aimed at improving infrastructure and developing common or shared services (perkhidmatan gunasama).

He shared that the government’s infrastructure network connects 857 government sites in all the districts. The government’s private cloud service also hosts 335 virtual servers and the government’s email service has 40,000 accounts. EGNC’s centralised website service also accommodates 54 government websites.

These initiatives standardised and consolidate all the services, which the minister said save costs and facilitate monitoring.

Human resources have also been strengthened in much needed areas such as project management, technical and business analysis.

“The ICT workforce has shown improvement as seen through the Competency Development Framework, where 182 IT officers were certified with professional industry certifications. This allows the government to save cost on projects that can be carried out in-house,” he said.

To connect the services provided by the government, a consolidated portal ‘e-Darussalam’ was implemented to facilitate access.

The e-Darussalam portal has 62,048 registered users, while the Talian Darussalam 123 hotline received 479,915 calls since its establishment in March 2014.

The Talian Darussalam 123 hotline is part of the Talian Darussalam (Darussalam hotline) project and was launched to handle complaints, queries and the provision of information for non-emergency government services.

In support of the business community, BusinessBN Portal was introduced in January this year as a consolidated single portal, the minister added.

The portal is also supported by other business systems which includes ROCBN, OneBiz, Brunei Darussalam National Single Window (BDNSW) and Labour Control System (LCS).

Brunei Solution Development Centre (BSDC) was also set up to assist the ICT industry and to build expertise in developing ‘Made in Brunei’ software applications (apps). BSDC also provides Capability and Mentoring Programme (CAMP), where two out of 20 graduates were certified as ‘Microsoft Certified Solution Developer – SharePoint’, the first in the country. Seven IT companies also took part in the BSDC programme, where three of the companies were graduates of the Capability and Mentoring Programme (CAMP).

The Brunei Times