New homeowners want quicker response to complaints

, National 2 minutes, 20 seconds


RECIPIENTS of new houses under national housing schemes continued to highlight the need for quicker response to complaints related to home defects and safety.

A total of 1,234 recipients received their house keys from His Majesty Sultan Haji Hassanal Bolkiah Mu’izzaddin Waddaulah, The Sultan and Yang Di-Pertuan of Brunei Darussalam, yesterday under the National Housing Scheme (RPN) and the Landless Indigenous Citizens’ Housing Scheme (STKRJ).

New home owner Raduan Hj Mataha said he was grateful to His Majesty for presenting him with the keys to his new home.

Raduan is now the owner of a terrace house in STKRJ Kg Mata-Mata (Katok ‘B’).

He moved into the new house with his six family members in May last year.

He told The Brunei Times that he was content with his new home but there were several issues with the house such as water leakages and cracks. There have also been a few cases of theft around his neighbourhood.

Raduan said that he had notified the relevant authorities of the house’s defects in December 2015 and is still waiting for their response.

He added that he would like to see more police presence around the neighbourhood to deter criminal activities and for the housing development department to be quicker in responding to complaints.

Another recipient, Norizah Hj Lamit, said slow response to her complaints delayed her move into her new house.

Norizah was awarded a terrace house at the Kg Panchor (Mengkubau) National Housing Scheme.

Norizah applied for national housing in 1999 and received the keys to her new home in March 2014 but slow response to her complaints meant that she and her family could only move into the new house recently.

Her family has been living in their new home for five months.

“We filed complaints on home defects and the quality of materials used to the Housing Department. They informed us that complaints can be made and that the department will repair it. Only then can we do any renovations on the house,” she said.

“The repair works took time as complaints are dealt with (in accordance) to queues,” she explained.

She filed the complaints in March last year and repair works were carried out but the problems persisted, further delaying the family’s move into their new home.

“Once the complaints were addressed and repair works were done... and the house’s safety grills were put in place, we decided it was now safe for us to live there,” she said.

The Housing Department said any complaints for the Kg Panchor (Mengkubau) National Housing Scheme can be lodged to the contractor until the end of this month (February) under the Defect Liability Period.

Once the Defect Liability Period concludes, complaints may then be lodged directly to the Housing Department's Maintenance Unit.

The Brunei Times