Gov’t creates online system for biz to file complaints

National 2 minutes, 7 seconds


BUSINESSES will soon be able to file their complaints or issues through an online government system which will compile the information in a database resulting in a more streamlined resolution process, a senior government official said yesterday.

In an interview, Adi Shamsul Hj Sabli, Permanent Secretary (Industry) at the 'Energy and Industry Department at the Prime Minister's Office (EIDPMO), said the new system, which is still being refined, will be made available on the website at the “latest by February 1”.

The system was introduced yesterday during the second day of the Enterprise Open Day for Small and Medium Enterprises (SMEs) in the Design and Technology Building at the Anggerek Desa Technology Park.

Adi Shamsul said the system is a start of an initiative to collect important data based on feedback from businesses to streamline government processes and improve the country’s business environment.

“Now we have a proper mechanism which allows us to gather the data, analyse the issues and identify common threads which we will then work with the relevant government agencies to resolve,” he told The Brunei Times.

He said the system will also be incorporated into the Business Support Centre which is slated to run in April 2016 as part of the centre’s role to facilitate the operations of local SMEs and foreign investors.

According to information from the department, a total of 44 issues were raised from 29 companies, with labour issues topping the list in the first day of the system’s use.

Adi Shamsul said the labour issues mainly revolved on delayed work permits and unclear advices.

“In this instance, the common issue is about work permits so we would look at ways on how the processes can be improved or be made more transparent. But we cannot do that alone as we will need to collaborate with the other agencies to come up with the solutions,” he said.

Businesses can expect a response within five working days after filing a complaint. As for solutions, it would depend on the complexity of the issue, he said.

If the case is common and there are already solutions, then it becomes easier to resolve the problem, he said.

Hopefully, it will streamline the complaints system which means that businesses do not have to go to numerous agencies to just to get an answer, he said.

He also advised for business to come to the the Design and Technology Building at the Anggerek Desa Technology Park today to file their issues and complaints today.

The Brunei Times