LTD to apply ‘no reject policy’ soon

National 2 minutes, 7 seconds


THE Land Transport Department (LTD) is looking into implementing a “no reject policy” that will no longer turn away motorists when they renew their vehicle and driving licences, even when there are long queues.

In an interview yesterday, LTD Director Dr Hj Supry Hj Ladi said his department is reviewing the possibility of implementing the policy soon.

“The public don’t have to come to the department early in the morning to queue. With this policy, they can come to the department from 8am to 11.30am, and 1.30pm to 3pm to place their renewal applications and these applications will all be accepted,” he said.

Dr Hj Supry said with this new policy for the renewal of vehicle and driving licences, the public will be guaranteed a number within the queuing system and be assured that their application will be processed. “We are now reviewing our process and resources very closely, and will announce what strategies will be in place very soon to the public,” he added.

Dr Hj Supry said this policy will also be added to other LTD services in the future.

The director said the department will also study the opening of its counters for the renewal of vehicle licences during lunch time.

Moreover, the department will soon introduce reservations for vehicle inspection through SMS and WhatsApp, in response to motorists’ feedback that they had issues making bookings by calling the phone.

Dr Hj Supry said since the introduction of the phone booking system for vehicle inspection last November, it has been more convenient for the majority of the vehicle owners and the system has addressed the issue of long queues.

However, he said one of the difficulties customers had encountered was trying to get through the telephone lines to place a booking.

In an interview yesterday, he said the department will add more platforms for customers to place reservations through SMS or WhatsApp “very soon”.

Dr Hj Supry went on to say that the department has outlined a few more strategies to further improve its services this year.

As part of the its customer-focused strategy, the department has been practising initiatives such as the pay and collect service and the use of the online terminal system at LTD branches since January last year.

Dr Hj Supry added that motorists who intend to renew their vehicle licences or road tax must make reservations with the department from January 18 onwards.

Walk-in applications to renew vehicle licences at the department’s Beribi headquarters will no longer be accepted.

The Brunei Times