TelBru launches centre to improve customer service
BANDAR SERI BEGAWAN
TELEKOM Brunei Berhad (TelBru) yesterday launched its first learning centre at its Berakas building to improve the quality and efficiency of its customer service.
Speaking to The Brunei Times, Chief Executive Officer of TelBru David Kay said the learning centre is a training hub for staff that not only focuses on customer service, but also promotes capability building.
“It’s not just customer-oriented, it’s technical as well which affects the customers of course. If you’ve got to focus on one thing in the company, it has to be the customer. We need the best employees, the most up-to-date and the most developed which will deliver excellent services to keep our customers happy,” said Kay.
The chief executive also said the centre is equipped and designed with technical devices and cables for employees’ practice.
“We have a virtual blended learning (VBL) classroom set up. It’s the latest technology which provides a more hands-on training, all our learning is not done through textbooks, or journals but from a real life setting,” he added.
VBL combines different learning techniques with the use of laboratory equipment or computers to complement the classes and strengthen teaching through the application of theories, said Kay.
General Manager of TelBru Human Resources Innaci Dass said the learning centre is one of the telco’s investments to develop the organisation’s capabilities to produce a highly motivated workforce.
“It is a key sector and the knowledge in it needs to be trained, so this will help us in the long term, as well as the country and the industry,” added Dass.
The Brunei Times