BANDAR SERI BEGAWAN

TO ADDRESS the problems of long queues and limited numbers at its branches, one of the approaches taken by the Land Transport Department (JPD) is to encourage more people to use the e-Darussalam online system to renew their documents.

Acting Director of Land Transport told The Brunei Times in an interview yesterday that a study conducted by the department showed that the problem of long queues creep up on the first and last week of each month.

Dr Hj Supry Hj Awang Ladi observed that most of the people come in to renew their documents only once they have received their salaries near the end of the month, and suggested this as the cause of the bottleneck at their counters.

He advised members of the public to renew their documents early, a month prior at the earliest, and not to wait until a few days before or after it has expired.

Speaking at the sidelines of the walkathon for the World Day of Remembrance for Road Traffic Victims 2014, Dr Hj Supry Hj Awang Ladi said that to help reduce queuing times, the department have set up counters with computers outside, where it was previously inside a hall.

The computers are connected to the e-Darussalam system, and officers will direct patrons queuing at the JPD buildings to use them instead, said the acting director.

Dr Hj Supry added that staff and officers at the premises will be on hand to assist those that are not confident with the processes involved when using the system.

However, he said that currently the system is down due to a server migration carried out by the E-Government National Centre (EGNC).

The acting director added that in the future, those that are registered with the e-Darussalam system will be able to renew their documents from the comforts of their home.

Currently, the designated banks associated with the system are upgrading their payment gateway to allow users to make payments online through the system, said Dr Hj Supry.

He said that currently there are only over one thousand users that have registered on the system.

Another step taken by the department to address the problem is by introducing the “pay and collect” system said Dr Hj Supry.

The acting director said that they introduced this system to reduce the number of people leaving disappointed due to the limited numbers given out.

“With the pay and collect system, we open a dedicated counters where our patrons can make their payments and leave their documents with us to process overnight,” he said, adding that those users will be able to collect their processed road tax or vehicle registration number the next day.

He said that for those that are unable to collect the processed documents during working hours the day after, the department will leave their processed documents with the security, so they are able to collect it anytime after working hours.

Dr Hj Supry said that the system was introduced to reduce the number of disappointments and assist the public in renewing their documents.

The Brunei Times