‘Update address for delivery of mails’

National 2 minutes, 46 seconds


THE Postal Services Department has called on the public to update their home address once they relocate to ensure mails are sent to the intended recipients.

Hjh Hammah Puasa, officer at the Postal Services Department’s Mail Processing Centre, said it faces the issue of members of the public not updating their addresses in a timely fashion.

During a dialogue with grassroots leaders at the Seria branch of Ministry of Home Affairs yesterday, she said letters are still delivered to old addresses, because mails are usually sent based on information from their identity card.

“It is difficult (for the department) to keep track of people who no longer live in the address provided on their identity card because the postal services are mostly not notified of this change,” she said.

Village head of Kampung Mumong and Legislative Council member Yang Berhormat Hj Mohd Yusof Dulamin shared the department’s sentiments.

He called for public cooperation to renew their identity card address as soon as possible.

“If there is a move (to a new location), then the identity card should be updated with the new address without having to wait until the card expires,” said Hj Mohd Yusof said.

On the village chief’s part, he called for communication with members of the public.

“There are some people who have houses that have no number or no address yet,” he said.

“If these problems persist, residents who have trouble receiving their mails should ask for assistance from their respective village heads,” he added.

Hjh Hammah also raised the importance of communication of the public with the postal service.

In response to a complaint voiced by a member of the audience about the lack of discipline of a postman, Hjh Hammah said they can only resolve the issue if they were informed.

“Problems of an unscrupulous postman should be informed to the postal authorities so action can made to make improvements on these matters,” she explained.

She also brought up the problem of unclear display of house numbers.

“It can be difficult and even costly for postmen to deliver the letters,” Hjh Hammah said.

“If possible, I encourage (the public) to have their house numbers displayed clearly so postmen can easily locate their houses and send the relevant letters in a timely fashion,” she added.

Meanwhile, Village Chief of Labi 1 Hanafi Mohd Siput proposed the use of a standardised mailbox situated in front of the “simpang” or road.

Instead of each house placing a mailbox, there can be one at a simpang that has around 10 houses.

He said this would save the postman’s delivery time and he would be able to send letters to more areas faster.

“Secondly, this resolves some issues of postmen leaving letters on flower vases because the house does not own a mailbox and avoid the postman leaving dirty shoe marks on a houseowner’s tiles,” he told the Brunei Times.

Hjh Hammah advised the public not to place their mailboxes on the house entrance. “Perhaps mailboxes can be placed at the gates or posts,” she said.

The dialogue, held to mark World Post Day 2014, aimed to give clarity of postal services to the public through grassroots leaders.

It was also a platform for grassroots leaders to air their issues and find ways to improve the department’s services.

The Brunei Times